This policy outlines our obligations in managing personal information we hold about customers, potential customers, contractors and others who come into contact with us and our related companies. We want your experience with us in both our online and offline environments to be enjoyable and we take care to respect your privacy.
We are bound by the Australian Privacy Principles (‘APPs’) contained in the Privacy Act 1988 (Cth) (‘Privacy Act’) that require us to handle your personal information responsibly. ‘Personal Information’ is defined within the Privacy Act as information or an opinion about an individual, which can be used to identify that individual. This policy contains information that we are required by law to notify you of at the time of collecting your personal information.
The primary purposes for which we collect your personal information include:
to respond to enquiries regarding the products and services that we offer;
We use a range of tools provided by third parties, including Googleto collect or view website traffic information. These sites have their own privacy policies. In relation to Google Analytics you can opt out of the collection of this information using the Google Analytics Opt-out Browser Add-on.
We use social networking services such as Twitter, Facebook and Instagram to communicate with the public about our work. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These sites also have their own privacy policies.
The Spam Act 2003 (Cth) prohibits the sending of commercial electronic communications without the consent of the person to whom the communication is being sent. In line with our commitment to technology (but within the parameters of the law) we like to accommodate customers who wish to be contacted by way of electronic communications. These communications may be sent for any of the purposes mentioned above. At the point of collection of personal information we may request the mobile phone number or the email address of our customers. Where customers provide these details, we will also request the consent of an individual to use these details for commercial electronic communications. Whenever such messages are sent to a customer we will always provide the customer with the option of opting out of receiving similar communications in the future.
The Do Not Call Register Act 2006 prohibits the making of telemarketing calls (as defined in the legislation) to numbers listed on the Do Not Call Register. In line with our commitment to corporate compliance, we will only contact numbers that appear on the Do Not Call Register in the limited circumstances allowed by the Do Not Call Register Act 2006 and the Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Standard 2007, such as where you have given us the requisite consent to do so. Where you give us express consent to contact you by telephone we will deem it to be supplied for an indefinite period for the purposes of the Do Not Call Register Act 2006, unless otherwise advised or withdrawn by you.
We always provide individuals with an opportunity to “opt-out” of receiving direct marketing communications from us. If you have received a direct marketing communication from us and do not wish to receive these communications from us in the future, just use the “unsubscribe” function on the email sent to you. Otherwise just use the “Contact Us” form on our website or write to or email the Privacy Officer or phone using the details set out below and we will take appropriate steps to ensure you are opted out so you will not receive any future direct marketing communication from us.
Please note that where you have opted out, your details may be retained to effect your request to not receive further communications.
If you have a concern with the collection, disclosure, storage or use of your personal information you can notify us of your concern, make a complaint, obtain redress or pursue dispute resolution by contacting us on email@example.com
We shall review, investigate and respond to any privacy complaint within 10 working days of receipt of such complaint. We will advise the complainant if this time frame cannot be met, usually where the complaint is complex or requires more extensive investigation.